Privacy policy
At Gaiara, we take your privacy very seriously, in particular your rights regarding the automatic processing of personal data. This Privacy Policy describes how gaiarathelabel.com (the “website” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the website. This Privacy Policy may be updated from time to time in order to reflect, for example, operational, legal, or regulatory reasons.
If you have any questions or concerns relating to Gaiara’s privacy practices, please feel free to contact us by e-mail at customercare@gaiarathelabel.com.
We collect data from you when you visit our website. The data we collect includes your name, email address, telephone number and shipping/billing address, your day and month of birth, and information regarding your browsing and shopping behaviour.
You directly provide us with most of the data we collect. We collect data and process data when you place an order, e-mail our Customer Care, opt in to our marketing communications*, and browse our website. The data we collect is used to take your order, process payment and deliver your purchase to you. We also use it to deliver marketing communications, and provide assistance via our Customer Care.
We must have a valid reason for processing your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data: Performance of a Contract, our Legitimate Interests as a business, a Legal Obligation we are required to follow and Consent which you provide to us.
If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
* When you place an order, you agree to be automatically subscribed to the newsletter.
We securely keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.
You have the following rights under data protection law:
The right to access – You have the right to request us for copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to us processing your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at customercare@gaiarathelabel.com. We will respond as soon as possible.
If you believe that gaiarathelabel.com processes your data illegally and does not reasonably respond to your communication about the matter, you have the right to lodge a complaint at the Supervisory Authority (which is Autoriteit Persoonsgegevens in The Netherlands). However, we will do everything we can to avoid such escalation, as our intention is to make our customers happy!